FAQ's
Q: What products do you offer?
A: We offer a range of high-quality sheesha (hookah) accessories including storage bags, portable lighters, mini tongs, foil packs, and more to enhance your sheesha experience.
Q: How do I place an order?
A: Simply browse our products on the website, select your desired items, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-15 business days worldwide.
Q: Can I track my order?
A: Yes! Once your order ships, we will send you a tracking number via email so you can monitor the delivery status.
Q: What is your return and refund policy?
A: We do not accept refunds for orders placed more than 2 hours ago. If you wish to cancel or change your order, please contact us within 2 hours of placing it at sheeshaaacontact@gmail.com. After that window, all sales are final.
Q: Do you ship internationally?
A: Yes! We ship worldwide to ensure you can enjoy our products wherever you are.
Q: How do I contact customer support?
A: For any questions or concerns, email us at sheeshaaacontact@gmail.com. We aim to respond within 24 hours.